MQL-Bildung | 701Fb16

This document contains the General Terms and Conditions, the relevant cancellation policy, the sample cancellation form, and the data protection information for MQL-Bildung's orders and participant processes. The specific cancellation policy that applies depends on the particular subject matter of the contract.

Part A – Data Protection Information

1. Controller and Data Protection Contact

The controller in terms of the General Data Protection Regulation (GDPR) is:

MQL-Bildung, Owner Benjamin Felix Müller
Großbeerenstraße 2, 12107 Berlin
Phone: 030 42019316
Email: info@mqlcampus.de

Data Protection Contact: Benjamin Felix Müller, reachable via the contact details above. A separate data protection officer is not currently appointed. If a legally required or voluntary appointment is made in the future, their contact details will be published separately.

2. Scope of Application

This data protection information applies to the website and the Shopify shop, orders, customer accounts, Shopify Forms, consulting, participant registration, educational measures, learning platforms, examinations, certificates, funding cases, communication, document creation and storage, as well as connected administrative and payment processes.

3. Legal Basis and Principles

• Art. 6 (1) (b) GDPR for contract initiation, conclusion of contract and contract performance.

• Art. 6 (1) (c) GDPR for statutory retention, verification, tax, commercial, funding, and reporting obligations.

• Art. 6 (1) (f) GDPR for IT security, abuse prevention, quality assurance, process control and legal defense, unless the overriding interests of the data subject prevail.

• Art. 6 (1) (a) GDPR for voluntary consents, especially optional advertising and non-essential technologies.

• Art. 9 (2) GDPR, insofar as special categories of personal data are processed in exceptional cases and a relevant permission or explicit consent exists.

Data minimization, purpose limitation, storage limitation, and role-based access apply. Mandatory fields are marked as such. Consents are voluntary and can be revoked at any time with effect for the future.

4. Website, Log and Security Data

When accessing the website, IP address, time, accessed resource, referrer, browser, operating system, device and error data may be processed. This serves for provision, stability, error analysis and abuse prevention. The legal basis is Art. 6 (1) (f) GDPR. The data is only stored for as long as it is necessary for operation, security or the clarification of an incident.

5. Shopify Shop, Hosting and International Processing

The online shop is operated with Shopify. Depending on the use, Shopify processes technical usage, device, customer, order, payment and communication data. Shopify acts either as a processor or, for its own services, especially the shop and Shop Pay, as an independent controller. Purposes are shop provision, shopping cart, checkout, customer account, order processing, fraud prevention, system security and administration. The legal bases are Art. 6 (1) (b), (c) and (f) GDPR; for optional functions Art. 6 (1) (a) GDPR.

Insofar as data is processed outside the European Economic Area, this only occurs on the basis of legal requirements, especially an adequacy decision or appropriate safeguards. The current information from Shopify must be observed in addition.

6. Orders, Customer Account and Contract Processing

Processed data includes, in particular, name, address, contact and account data, customer and order number, booked services, contract, invoice and payment status data, communication, and necessary proofs. Purposes are contract conclusion, service provision, participant administration, billing, support, complaint processing, legal enforcement, and fulfillment of legal obligations. Legal bases are Art. 6 (1) (b) and (c) GDPR, and Art. 6 (1) (f) GDPR for abuse prevention and legal defense.

7. Shopify Forms and Supplementary Participant Registration

Shopify Forms only collects information necessary for contract execution, access requirements, document creation, funding, examination, certification or course organization. This may include participant master data, date of birth, employment and qualification data, funding information, technical requirements and uploaded proofs.

Mandatory fields are marked. Without necessary information or proofs, participation, admission, funding or service provision may not be possible. Special categories of personal data are not requested without concrete necessity and legal basis. Information on health or social circumstances is limited to the necessary minimum in the general online form.

8. Consulting, Suitability Assessment and QM Documentation

Information from orders, forms, consultations, and proofs can be transferred to QM forms. Automation supports completeness checks, document creation, storage, and process control. Decisions regarding suitability, admission, exclusion, or comparable significant measures are not made exclusively automatically, but are reviewed by responsible persons.

9. Educational Delivery, Learning Platform and EduFlex

For course access and delivery, master data, course assignment, login and usage data, learning progress, processing statuses, exam data, proofs, absences and communication data may be processed. Purposes are the provision of the learning environment, monitoring learning success, support, examination, certification and documentation. Legal bases are Art. 6 (1) (b) and (c) GDPR as well as Art. 6 (1) (f) GDPR for system security and quality control.

10. Microsoft 365, SharePoint, Power Automate and Document Storage

Microsoft 365 services including Outlook, SharePoint, and Power Automate may be used for administration, communication, automated document creation, and storage. Only customer, contract, participant, communication, and document data necessary for the respective process will be processed. Access is controlled based on roles and permissions. Legal bases are Art. 6 (1) b, c, and f GDPR.

11. Payment Processing

In the checkout, Shopify Payments including Shop Pay and – if available on the end device used – supported wallets as well as PayPal are available. Depending on the chosen payment method, name, invoice and contact details, order amount, currency, transaction ID, as well as technical data and data necessary for fraud prevention are transmitted to Shopify and the respective payment service. For wallet payments, the respective wallet provider and the card-issuing institution may also be involved.

MQL-Bildung regularly only receives the information necessary for payment confirmation, assignment, refund, accounting, and abuse prevention, but not complete card or access data. Legal bases are Art. 6 (1) (b) and (c) GDPR, and Art. 6 (1) (f) GDPR for fraud prevention. For the independent processing by payment services, their data protection information also applies.

12. Communication and Support

When contacting us by email, phone, mail, form, or learning platform, contact details, communication content, timestamps, and processing notes are processed. Legal bases are Art. 6 (1) (b) GDPR for pre-contractual and contractual communication, Art. 6 (1) (c) GDPR for legal obligations, and Art. 6 (1) (f) GDPR for general inquiries and documentation.

13. Newsletter and Advertising

Newsletters and electronic direct advertising are only sent based on an effective consent or a legal permission. Consent is documented and can be revoked at any time with effect for the future. Direct advertising can be objected to at any time.

14. Cookies and Comparable Technologies

Technically necessary storage access serves the shop, shopping cart, checkout, security, and expressly requested functions. Non-necessary analysis, convenience, and marketing technologies are only used after prior consent. The specific provider, purpose, and duration overview is currently shown in the consent management system used; settings can be changed or revoked there.

15. Recipients

Recipients may include authorized internal employees and teachers, Shopify, Microsoft, EduFlex or the learning platform provider used, payment service providers, IT and hosting service providers, accounting and tax advisors, shipping, signature and document service providers, examination and certification bodies, cost bearers, funding agencies, authorities, auditors, expert bodies, cooperation and internship providers, and legal advisors. Data is only transferred if it is necessary and permissible under data protection law.

16. Data Origin

Data primarily originates from the data subject. For corporate bookings, funding cases, or registrations by third parties, data may also originate from the employer, client, cost bearer, an authority, examination body, or an authorized representative.

17. Storage Duration

Data is deleted or anonymized as soon as the purpose ceases to apply and no legal, contractual, funding, examination, verification, or liability reasons prevent it. Commercial and tax-relevant documents, as well as AZAV, funding, examination, and participant documents, are stored according to the respective applicable deadlines and the QM deletion concept. Consent records are retained for as long as necessary to prove legality and for legal defense.

18. Data Subject Rights

Data subjects have rights to information, rectification, erasure, restriction of processing, data portability, and objection, in accordance with legal requirements. Consent can be withdrawn at any time with future effect. Direct marketing can be objected to at any time without stating reasons. Inquiries can be sent to info@mqlcampus.de.

19. Right to Lodge a Complaint

There is a right to lodge a complaint with a data protection supervisory authority. For the company's registered office, the Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59–61, 10555 Berlin, is generally responsible. A complaint can also be submitted to another supervisory authority competent under Art. 77 GDPR.

20. Data Security, Changes and Version Status

Appropriate technical and organizational measures are employed, including authorization and access concepts, logging, data backup, transport encryption, and regular system checks. These notices will be adjusted if services, processes, legal bases, or recipients change. The version published at the time of processing is authoritative. Status: 20.07.2026.

General Terms and Conditions (GTC)

for courses, educational services, digital content and physical learning materials

§ 1 Provider, Scope of Application and Definitions

The provider is MQL-Bildung, owner Benjamin Felix Müller, Großbeerenstraße 2, 12107 Berlin, Phone 030 42019316, Email info@mqlcampus.de. These GTC apply to contracts for professional further education, seminars, courses, in-person, online and hybrid events, in-house services, digital learning access, digital content and physical learning materials.

A consumer is any natural person who acts predominantly for private purposes. An entrepreneur is a natural or legal person or a legal partnership that, when concluding a contract, acts in the exercise of its commercial or independent professional activity. Mandatory consumer, funding, vocational training, and distance learning regulations remain unaffected.

§ 2 Conclusion of Contract and Contract Language

The presentation in the shop is generally an invitation to place an order. By pressing the final order button, the customer submits a binding offer. An automatically sent confirmation of receipt initially only documents the receipt of the order, unless it is explicitly designated as an acceptance at the same time.

The contract is concluded as soon as MQL-Bildung explicitly accepts the order, activates a booked access, begins the service or ships the goods. In the case of immediate payment acceptance or a message clearly designated as an order confirmation, acceptance can already take place. The contract language is German. The contract information is provided to the customer on a durable medium.

§ 3 Contract Components and Scope of Services

Contract components are in the following order of precedence: individual agreement, further training or participation agreement, product or course description, course info and curriculum, these GTC, and expressly incorporated appendices. MQL-Bildung owes the professionally agreed service, but not a specific examination, funding, recognition, placement, professional, or economic success.

§ 4 Participation Requirements and Cooperation

Participants must provide complete and accurate information relevant to the measure and contract, submit required proofs in a timely manner, and promptly report any changes. Access data is personal and may not be shared. For online offerings, standard functional technical equipment and an internet connection must be available, unless otherwise agreed. Missing or incorrect proofs may lead to deferral or refusal of participation, insofar as this is necessary and legally permissible.

§ 5 Implementation, Changes and Cancellation

Teachers, rooms, times, teaching locations, digital systems and organizational processes can be adjusted for objective reasons, provided that the educational objective and overall character are maintained and the change is reasonable. A change of format is only permissible if it is objectively justified, professionally equivalent and reasonable; mandatory legal, funding and admission requirements remain unaffected. In the event of a definitive cancellation, fees for services not rendered will be reimbursed.

§ 6 Prices, Invoices and Payments

The total price displayed at the time of contract conclusion applies. For consumers, total prices include statutory VAT, where VAT is applicable. Due date, payment schedule, and accepted payment methods are derived from the checkout, invoice, or individual agreement. In case of default in payment, statutory provisions apply. An access block or suspension of service is only permissible after meeting statutory requirements, in particular a necessary reminder and reasonable grace period.

§ 7 Publicly Funded Measures

For financing by cost bearers, the relevant social, funding, and AZAV-related provisions also apply. A private payment obligation of the participant for course fees not covered only arises from an express transparent agreement or mandatory legal regulation. Changes relevant to funding, absences, interruptions, and premature terminations must be reported immediately.

§ 8 Corporate Clients and In-house Services

The client nominates suitable participants and remains obligated to pay unless there is a valid cancellation, rebooking, termination, or an admissible change of participant. A change of participant requires that the substitute person meets the admission requirements and that the change is organizationally reasonable. For in-house services, the client provides the agreed rooms, equipment, access, occupational safety conditions, and contact persons.

§ 9 Withdrawal, Rebooking, and Termination

Statutory rights of withdrawal, cancellation, and termination remain unaffected. Before the start of the service, the contracting party may withdraw in text form. Costs may only be claimed if there is a valid agreement or legal basis for them and they are demonstrable, reasonable, and not saved. After the start of the service, the remuneration in the event of termination shall be determined by the services rendered and the statutory provisions. The right to extraordinary termination remains unaffected. For distance learning, the mandatory provisions of the German Distance Learning Protection Act (Fernunterrichtsschutzgesetz) take precedence.

§ 10 Digital Content and Learning Access

Digital content and access are provided for the agreed duration and scope. Information on functionality, compatibility, runtime, and updates can be found in the product description. The customer receives a simple, non-transferable right for their own contractual use. In particular, the disclosure of access data, public provision, commercial reproduction, and circumvention of technical protective measures are inadmissible, unless a legal permission exists. Statutory rights in case of defects in digital products remain unaffected.

§ 11 Examinations, Certificates, Proofs, and Absences

Admission, examination, attendance, and absence regulations result from legal provisions, examination regulations, funding conditions, course information, and contract. Certificates and attestations are only issued if the foreseen requirements are met. A claim for catch-up, extension, or reimbursement only exists if this has been agreed upon or is legally mandated.

§ 12 Teaching Materials, Delivery, and Transfer of Risk

Type, scope, and provision of teaching materials result from the service description. For goods, the statutory delivery and risk-bearing rules apply. Partial deliveries are permissible if they are reasonable for the customer and do not cause additional costs. Ownership of delivered goods remains reserved until full payment, as far as legally permissible.

§ 13 Copyright, Confidentiality, and Recordings

Learning materials, presentations, videos, examination documents, and platform content are protected by copyright. Audio, visual, or screen recordings, as well as the disclosure of participant, employee, or company data are prohibited without permission, unless a legal authorization exists. Proportionate measures in case of violations remain reserved.

§ 14 Warranty Rights and Liability

Statutory warranty rights apply. MQL-Bildung is liable without limitation in case of intent and gross negligence, in case of injury to life, body, or health, and according to mandatory statutory liability provisions. In case of slight negligent breach of essential contractual obligations, liability is limited to the contract-typical foreseeable damage. In all other respects, liability for slight negligence is excluded, as far as legally permissible. Mandatory consumer rights remain unaffected.

§ 15 Data Protection, Communication, and Consumer Dispute Resolution

Personal data is processed according to Part A. Contract- and measure-related communication can take place by post, e-mail, telephone, or learning platform. MQL-Bildung is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless there is a different legal obligation.

§ 16 Final Provisions

German law applies, subject to mandatory consumer protection regulations of the state in which the consumer has his habitual residence. For merchants, legal entities under public law, and special public funds, Berlin is the place of jurisdiction, as far as permissible. Individual agreements take precedence over these General Terms and Conditions. The invalidity of individual provisions does not affect the validity of the remaining provisions.

Right of Withdrawal Information

Please note the instruction relevant to the specific subject of the contract

The following instructions only apply if the customer is a consumer and a statutory right of withdrawal exists. For mixed contracts, several sections may be relevant. Statutory exceptions remain unaffected.

A. Right of Withdrawal for Services and Educational Services

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us – MQL-Bildung, Owner Benjamin Felix Müller, Großbeerenstraße 2, 12107 Berlin, telephone 030 42019316, email info@mqlcampus.de – by means of a clear statement of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To meet the deadline, it is sufficient for you to send the notification before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of the cheapest standard delivery offered, without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal. For this repayment, we will use the same means of payment that you used for the original transaction; you will not be charged any fees for this repayment.

If you have expressly requested that the service should begin during the withdrawal period, you must pay a reasonable amount corresponding to the proportion of the services already rendered up to the time of withdrawal compared to the total scope, provided that the legal requirements are met. The right of withdrawal expires upon complete performance only if the legally required declarations were submitted before the start of the service.

B. Right of Withdrawal for Digital Content Not Supplied on a Tangible Medium

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. For the exercise, the above-mentioned contact details and formal requirements apply.

Premature Expiry

For digital content, the right of withdrawal only expires if MQL-Bildung has begun with the performance of the contract after the consumer has expressly agreed that the performance begins before the expiry of the withdrawal period, has confirmed his knowledge of the expiry of the right of withdrawal, and has been provided with a contract confirmation on a durable medium. The necessary declarations will be obtained separately and not pre-checked in the order process.

C. Right of Withdrawal for Goods and Tangible Learning Materials

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. For several goods from a single order delivered separately, the period begins upon receipt of the last goods.

To exercise this right, inform MQL-Bildung using the contact details above by means of a clear declaration. To meet the deadline, it is sufficient to send the notification in good time.

Consequences of Withdrawal

We will reimburse all payments received, including the costs of the cheapest standard delivery offered, without undue delay and at the latest within fourteen days from the date of receipt of the withdrawal. We may refuse repayment until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to MQL-Bildung, Großbeerenstraße 2, 12107 Berlin, without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal. You bear the direct costs of returning the goods, unless otherwise stated in the offer. You only have to pay for any loss in value if this loss in value is due to a handling of the goods that is not necessary for checking the quality, characteristics, and functioning of the goods.

D. Special Note for Distance Learning

Insofar as a contract is for distance learning within the meaning of the Distance Learning Protection Act, its mandatory provisions shall take precedence. These include, in particular, contract content, admission requirements, rights of withdrawal and termination, and remuneration consequences. The specific course description or the contract indicates whether and under what authorization a distance learning course is offered.

E. Electronic Withdrawal Function

For revocable distance selling contracts concluded via an online user interface, MQL-Bildung provides the legally required, constantly available, and easily accessible electronic withdrawal function. After submitting the declaration, the consumer immediately receives an electronic confirmation of receipt with the content, date, and time of the withdrawal. In addition, withdrawal by email, post, or another clear means remains possible.

F. Declarations for an Early Start of Service

Services: "I expressly request that MQL-Bildung begin with the agreed service before the end of the withdrawal period. I acknowledge that my right of withdrawal expires upon complete fulfillment of the contract and that, in the event of a withdrawal before complete fulfillment, I may owe compensation for the value of the services already rendered up to that point, provided that the legal requirements are met."

Digital content: "I expressly agree that MQL-Bildung begins with the provision of digital content before the end of the withdrawal period. I confirm my knowledge that I thereby lose my right of withdrawal at the beginning of the contract's performance."

These declarations may only be obtained separately, actively, and not pre-checked. They are only to be used if the service or provision is actually to begin before the withdrawal period expires.

Sample Withdrawal Form

If you wish to withdraw from the contract, you can fill out and return this form to us. The use of the form is not mandatory.

To:
MQL-Bildung
Owner Benjamin Felix Müller
Großbeerenstraße 2
12107 Berlin
E-Mail: info@mqlcampus.de

I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods / the provision of the following service / the provision of the following digital content:

Subject of the contract:
_____________________________________________________________________________________

Ordered on / received on:
_____________________________________________________________________________________

Order number:
_____________________________________________________________________________________

Name of the consumer(s):
_____________________________________________________________________________________

Address of the consumer(s):
_____________________________________________________________________________________

Date:
_____________________________________________________________________________________

Signature (only for declaration on paper):
_____________________________________________________________________________________

Cross out what is not applicable.